While hunting for a deal online, nurse Christine Evans was scouring Nordstrom’s website looking for clothes. When she happened on a pair on sale for £89 ($121) dollars, the nurse from the United Kingdom acted quickly. To her, that was a good deal for the style the shopper was viewing. She clicked buy and could not wait until they arrived in the mail.
But when she opened the package a few days later, she found a dirty thong underwear in one of the pockets of the jeans.
She had been excited to own the pair of Not Your Daughters Jeans. But when Nordstrom’s delivered them along with a “worn thong” in the pocket, she felt sick to her stomach.
Not knowing whether this was a form of sexual harassment or a simple mistake, Christine took to Twitter to confront Nordstrom’s and get a response from the upmarket retailer.
“After many years of loyalty to your company, I was appalled at the lack of customer service you gave me when I received a pair of Not Your Daughters Jeans with a dirty and worn thong in the front pocket. I called customer services, and the response was not adequate with company standards.”
In response the retailer wrote:
“We’re sorry for any disappointment caused, Christine. Could you please send us a DM with more details including your order number? We’d like to look into this.”
Nevertheless, Christine was outraged. She had bought the Alina Stretch Ankle jeans and wanted to wear them. But when they came with a dirty, used thong, she was horrified. As a nurse, she understands that this poses a severe health risk to anyone who has touched the thong or the jeans.
And if Nordstrom’s is accidentally putting dirty thongs into her package, what else are they doing wrong behind the scenes. As a nurse, she was very worried.
“As a nurse, the numerous amount of health hazards this issue presents is astounding,” she said.
Despite her horror, Nordstrom’s customer service employees did not seem to be concerned. They did not address the fact that this could be a public health issue.
“Yet all responses from customer services employees did not reflect the severity of the situation.”
After she reached out to Nordstrom’s directly, they offered her a replacement pair. And they also told her that no amount of compensation “can make this right.” And it is unclear if they ever offered her any form of payment or not.
The company wants to learn who is responsible for putting the stained thong in the pocket of one of their upmarket jeans. As for Christine, it is unclear if she ever will feel comfortable shopping at Nordstrom’s ever again. When you put your money into something luxurious, you don’t expect it to come delivered with a dirty pair of women’s underwear stuffed into one of its pockets. It is utterly disgusting and uncalled for. Was it a prank from one of the employees or a mistake?
What do you think Christine should do about this failed delivery?